Desk Expectations

There are some things I think we could improve upon and some things I expect us all to be mindful of when we are assigned to work the Service Desk.

1-I expect staff to be mindful of the time during the day and to be at the Desk on time. The Desk should be our primary responsibility and virtually anything else we might be doing can wait if it is our turn to work at the Desk. You should not make your coworkers wait for you when it is time to switch off the desk.

2-When you are scheduled to work the Desk, you should stay around the Desk area unless you are helping a customer. This is not a good time to go to the back and print more program calendars. If you must do something in the back, you should tell whomever you are partnered at the desk with that hour where you are going and what you are doing, do not just dissappear. If we are busy and you must come to the back for a good reason, please see if someone in the back can cover for you.

We all need to work on being more accountable to each other so that in order to provide the best service that we can to our customers.

--Jeff